Refunds

Short version: if something in the report is wrong, tell us and you get your money back or a corrected report, whichever you prefer. Last changed 8 September 2026.

What we refund

We refund a report where a fact in it does not match the register we named, as at the date we stated beside it.

That test is deliberately objective. Every figure in the report carries its source and its date precisely so that "this is wrong" is something that can be checked rather than argued. If we said the zone is C4 Environmental Living and the planning certificate says R2, that is wrong and you are refunded. If we said the land is not in a mapped flood planning area and it is, that is wrong and you are refunded.

You can have a corrected report instead of the money, if the correction is what you actually wanted. It is your choice, not ours.

And if we cannot deliver your report at all — the email bounces, the address does not exist, nothing we send reaches you — we refund you without you having to ask.

What we do not refund

Being straight about this is fairer than being vague:

• Changing your mind. The report is produced the moment you order it and it is delivered immediately. Deciding afterwards that you did not need it is not a fault in the report.
• Disagreeing with an assessment. Where the report reasons about what a finding means, that is our reading and you are free to reject it. A conclusion you disagree with is not an incorrect fact.
• A register holding nothing. Where no register covers an address, the report says so. That is the honest answer and often the most useful one, even though it is not the answer you were hoping for. A report full of "not mapped" is doing its job.
• The register itself being out of date. We report what the register said and when. If the register is stale, the report is accurate about a stale register, and we will say so plainly if you ask.

The last one has a limit. If a register was materially wrong and we had a way to know and did not check, that is on us, and we will treat it as our error.

How to ask

Email hello@wattleaddr.com.au with the link to your report and the figure you believe is wrong. Naming the figure is all we need; you do not have to prove it. We check it against the register ourselves.

We aim to answer within two business days. A refund goes back to the card that paid, and your bank usually takes a few more days to show it.

Your rights under Australian law, which this policy does not replace

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, a report must be fit for its purpose and must match the description we gave it.

If a failure is major, you choose between a refund and a replacement. If it is minor, we may offer to fix it first. Nothing on this page limits those rights, and if this page and the Australian Consumer Law ever disagree, the Australian Consumer Law applies.

If you think we have got that wrong, the ACCC and NSW Fair Trading both take complaints, and you do not need our permission to make one.

RR Sols Pty Ltd t/a WattleAddr, ABN 56 672 722 486. Hosted in Australia. Card payments appear on your statement as RR SOLS. Resend my report link